Deutsche Telekom AG attaches great importance to protecting your personal data. We always inform you what personal data we collect, how your data is used, and how you can influence the process.
Technical characteristics: When you visit our websites, the web server temporarily records the domain name or your computer’s IP address, the file requested (file name and URL) by the client, the http response code, and the website from which you are visiting us.The recorded data is used solely for data security purposes, particularly to protect against attempted attacks on our web server (Article 6 (1f) GDPR). We do not use it to create individual user profiles nor do we share this information with third parties. It is erased after seven days at the latest. We reserve the right to statistically analyze anonymized data records.
User surveys/ customer feedback with Get Feedback: These websites uses the service provided by SurveyMonkey Europe UC (Notice: SurveyMonkey has taken over the previous Usabilla company and its tool of the same name) for customer surveys. Website ratings and relevant feedback can be surveyed (Art. 6 (1) a GDPR). Our customers’ opinions and improvement suggestions crucially help us improve our websites. Only anonymous information is processed and there is no way of tracing the sender. Personal data or personally identifiable data is not transferred at any time. We store and analyze the data for a period of 24 months. There are two different ways of conducting the surveys:
The feedback button on the website. You can use this button at any time to provide us with your feedback. No data is transferred unless you use this function.
An active feedback survey can also be displayed on the website. You can reject this survey or cancel it at any time. Answers are only sent once you have completed the survey.
We want you to enjoy using our websites and take advantage of our products and services. We have an economic interest in ensuring this is the case. We analyze your usage habits on the basis of anonymized or pseudonymized data so you can find the products that interest you and so we can make our websites user-friendly. Deutsche Telekom or its contract data processors create usage profiles that comply with the legal requirements. This information cannot be traced back to you directly. The following information is intended to provide you with general information on the various purposes of processing data. The cookie message displayed when visiting our webpages gives you the opportunity to permit or reject the use of cookies. Cookies that are strictly necessary to provide the web service cannot be rejected (see explanation at 1. above).
Tag management allows us to manage the use of tools on the different web pages of our web portal. A tag is set for each page to do this. The tag content determines which tools will be used for this page. Tag management is used to assure that the tools are in each individual case only used where appropriate.
Reach measurement provides statistics on a website’s usage intensity and the number of users, along with comparable figures for all the connected services. Market research is designed to learn more about the target groups that use services or applications and view advertisements. Individual users are not identified at any time. Your identity is always protected.
The compilation of clickstream analyses assists us in continuously improving our web pages. The clickstream corresponds to your movement on the websites. Analyzing the movement provides us with an insight into usage habits on our websites. This allows us to detect any existing structural deficiencies in our web pages and thereby improve them accordingly.
Required cookies
These cookies are required to enable you to navigate through the web pages and use key functions. They support basic functions, such as order processing in the online shop and access to secured areas of the web page. They also serve the purpose of performing an anonymous analysis of user patterns, which we use to continuously develop and improve our web pages for you. The legal basis for these cookies is Article 6 (1) b GDPR respectively for third Countries Art. 49 (1) b GDPR.
Company
Purpose
Storage
Country of processing
Shopping cart
Session cookie
Germany
Login
Session cookie or 12 months (staying logged in)
Germany
Tag management
Cookie (3 months)
Netherlands
Fraud prevention
Code snippet
Germany
Video Ident
Cookie (24 months)
Germany
Improvement Website, failure analysis
Cookie (6 months)
Germany
Cookies - if the use of tools is optional
These cookies are activated when you use additional functions, e.g. the chat. The possible functions are explained in section 1 of this data privacy information. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
Company
Purpose
Storage
Country of processing
Text or video chat
Cookie (24 months)
Germany
Online chat service
Cookie (24 months)
Germany
Survey Monkey (Formerly Usabilla)
User surveys
Cookie (24 months)
Ireland
Chatbot
Session cookie
Germany
Buyer protection
Session cookie
USA
Analytical cookies
These cookies help us to improve our understanding of user behavior. Analysis cookies allow for the compilation of usage and identification data by the original provider or third party providers into pseudonymous usage profiles. We use analysis cookies e.g. to determine the number of individual visitors to a web page or a service, to collect statistical data on the performance of our products and to analyze the visitors’ usage patterns and visitor interactions on the basis of anonymous and pseudonymous information. This information cannot be traced back to a person. The legal basis for these cookies is Article 6 (1) a GDPR respectively for third Countries Art. 49 (1) a GDPR.
Company
Purpose
Storage
Country of processing
Customized design
Cookie (30 days)
Germany
Individualized visual presentation and market research
Cookie (24 months)
Germany
Fault reports, advertising
Cookie (24 months)
Germany
Ipsos (formerly GfK)
Market research
Session cookie
Europe
Reach measurement
Cookie (60 days)
Europe
Customized design
Cookie (24 months)
Germany
Artefact (formerly Metalyzer)
Affiliate
Cookie (30 days)
Germany
Customized design, marketing, personalization, newsletter
Cookie (30 days)
Germany
Matomo (formerly Piwik)
Customized design
Cookie (13 months)
Germany
A/B testing
Cookie (24 months)
Germany
AT Internet (Xiti)
Customized design
Cookie (6 months)
Europe
Cookie settings: You can revisit your Cookie Settings (1) at any time to manage your preferences.
We use Google Maps for maps, locations and route planning on individual websites, e.g. in the Store Locator, which you can access via the tab “Service” and menu item “Shops” on the top section of Deutsche Telekom’s product pages. Google Maps is operated by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, United States. By embedding Google Maps your IP address is transferred directly to Google and a cookie stored as soon as you visit this kind of website. You can obtain information and opt out at any time from data processing by Google at http://www.google.de/intl/de/policies/privacy.
We use the remarketing and Google AdWords function from Google Inc. (“Google”) on our websites. This function is implemented via a cookie and is used to present website users with web advertising tailored to their interests as part of the Google advertising network. Users can then be shown on these pages advertisements which relate to content users have accessed previously on websites that use the Google remarketing function. According to its own statements, Google does not collect any personal data with this process. If you, however, do not want to use Google’s remarketing function, you can disable this permanently by adjusting the relevant settings at http://www.google.com/settings/ads. Alternatively you can disable the use of cookies for targeted advertising via the advertising network initiative by following the instructions at http://www.networkadvertising.org/managing/opt_out.asp. Further information on Google remarketing and Google’s privacy policy is available at: https://policies.google.com/technologies/ads?hl=de/.
If you access our websites via a Google ad, Google AdWords stores a cookie on your computer. This cookie becomes invalid after 30 days. No conclusions can be drawn about you as a person. We use the information collected with the aid of this conversion cookie to create statistics about our conversion rate. This means that we find out how many users came to our websites via a Google ad and acquire a product within 30 days. If you do not wish to participate in the tracking process, you can disable cookies for conversion tracking by specifying in your browser settings that cookies from the relevant domain are to be blocked:Google AdWords: https://googleadservices.com
We use the Facebook service Customer Audience and the Facebook pixel on our websites to optimize our advertising offering, provided you have given the relevant consent to Facebook. Further information on these Facebook services and data privacy information from Facebook Ireland Ltd., 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland (“Facebook”) can be accessed under the link https://www.facebook.com/privacy/explanation.If you use a Facebook User Account, the set Facebook cookie makes the Facebook pixel aware of this on our websites. The same cookie is used to transfer the collected usage data to Facebook for analysis and marketing purposes. You can check and/or disable directly via Facebook the way in which Facebook collects, further processes and uses this data.
The Facebook pixel is a JavaScript code which transfers the following data to Facebook:
HTTP header information (including IP address, web browser information, page storage location, document, website URL and web browser user agent, as well as date and time of use)
Pixel-specific data; this includes the pixel ID and Facebook cookie data, including your Facebook ID (this data is used to link events to a certain Facebook advertising account and to assign them to a Facebook user)
Additional information on visiting our websites, as well as on standard- and user-defined data events.
Orders placed (sales transactions)
Registrations and trial subscriptions completed
Products searched, product information accessed
The aforementioned data processing only affects users that have a Facebook account or have accessed a Facebook partner page (whereby a cookie was set). The playing out of advertising on Facebook (partner) pages on the basis of the Customer Audience service does not affect any users that are not Facebook members.If the Facebook ID included in the Facebook cookie can be assigned to a Facebook user, Facebook assigns this user to a target group (Custom Audience) on the basis of the rules stipulated by us, provided the rules are relevant. We use the information obtained in this way to present Deutsche Telekom advertising on Facebook (partner) pages.If you would like to opt out from using the Facebook pixel, you can set an opt-out cookie on Facebook or disable JavaScript in your browser. Further information along with setting options for protecting your personal privacy for advertising purposes is available from the Facebook privacy guidelines at https://www.facebook.com/ads/website_custom_audiences/.
The re-targeting and conversion tracking of LinkedIn (LinkedIn Ireland, Wilton Plaza, Wilton Place, Dublin 2, Ireland) using the LinkedIn Insight tag allows the collection of statistical, pseudonymous data (referrer URL, IP address (abbreviated), device and browser properties) about the website visit and use of our website and to provide corresponding aggregated statistics on this basis. In addition, this information is used to display interest-specific and relevant offers and recommendations after you have been interested in certain products, information and offers on our website. This information is stored in a cookie for 6 months. You can inform yourself at any time about the data processing by LinkedIn at https://www.linkedin.com/legal/privacy-policy?trk=registration_footer-privacy-policy and object to this.
This data privacy information provides an overview of the items which apply to Deutsche Telekom processing your data in this web portal.
Further information, including information on data protection in general and in specific products,is available at https://www.telekom.com/en/corporate-responsibility/data-protection-data-security/data-protection and https://www.telekom.com/en/deutsche-telekom/privacy-policy-1744.
Deutsche Telekom AG acts as the data controller. If you have any queries, please contact our Customer Services department or the Global Data Privacy Officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, Germany, datenschutz@telekom.de.
You have the right
To request information on the categories of personal data concerned, the purposes of the processing, any recipients of the data, and the envisaged storage period (Art. 15 GDPR);
To request that incorrect or incomplete data be rectified or supplemented (Article 16 GDPR);
To withdraw consent at any time with effect for the future (Art. 7 (3) GDPR);
To object to the processing of data on the grounds of legitimate interests, for reasons relating to your particular situation (Article 21 (1) GDPR);
To request the erasure of data in certain cases under Art. 17 GDPR – especially if the data is no longer necessary in relation to the purposes for which it was collected or is unlawfully processed, or you withdraw your consent according to (c) above or object according to (d) above;
To demand, under certain circumstances, the restriction of data where erasure is not possible or the erasure obligation is disputed (Art. 18 GDPR);
To data portability, i.e., you can receive the data that you provided to us in a commonly used and machine-readable format such as CSV, and can, where necessary, transfer the data to others (Art. 20 GDPR);
to file a complaint about the data processing with the responsible supervisory authority (for telecommunications contracts: the German Federal Commissioner for Data Protection and Freedom of Information (Bundesbeauftragter für den Datenschutz und die Informationsfreiheit); for any other matters: State Commissioner for Data Protection and Freedom of Information, North Rhine-Westphalia (Landesbeauftragter für den Datenschutz und die Informationsfreiheit Nordrhein-Westfalen)).
To processors, i.e., companies we engage to process data within the legally defined scope, Article 28 GDPR (service providers, agents). In this case, Deutsche Telekom also remains responsible for protecting your data. We engage companies particularly in the following areas: IT, sales, marketing, finance, consulting, customer services, HR, logistics, and printing.
To cooperation partners who, on their own responsibility, provide services for you or in conjunction with your Deutsche Telekom contract. This is the case if you order services of these partners from us, if you consent to the involvement of the partner, or if we involve the partner on the basis of legal permission.
Owing to legal obligations: In certain cases, we are legally obliged to transfer certain data to a state authority that requests it.
Your data will be processed in Germany and other European countries. If, in exceptional cases, your data is processed in countries outside the European Union (in so-called third countries), this will take place
if you have expressly consented to this (Article 49 (1) a GDPR). (In most countries outside the EU, the level of data protection does not meet EU standards. This concerns in particular comprehensive monitoring and control rights of state authorities, e. g. in the USA, which disproportionately interfere with the data protection of European citizens,
or to the extent necessary for our service provision to you (Article 49 (1) b GDPR),
or to the extent required by law (Article 49 (1) c GDPR).
Furthermore, your data will only be processed in third countries if certain measures ensure a suitable level of data protection (e.g., EU Commission's adequacy decision or suitable guarantees, Art. 44 et seq. GDPR).