The way healthcare providers communicate with patients has changed dramatically in recent years. One of the latest digital innovations in this area is Rich Communication Services (RCS), an advanced form of mobile communication that goes far beyond traditional SMS and offers interactive and multimedia experiences.

This is why RCS is relevant for the healthcare sector:

• Interactive appointment scheduling: with RCS, healthcare providers can send automated appointment confirmations and reminders that patients can interactively confirm or change. This not only reduces the number of missed appointments, but also simplifies the entire appointment management process.
• Efficient preparation or follow-up of the visit: RCS enables efficient communication before the appointment. Patients can receive important information before or after their appointment, such as preparation instructions, digitally fillable health questionnaires or notifications of findings. This not only optimizes processes in the practice or laboratory, but also increases the quality of consultations.
• More transparency than with SMS: you receive the status of each individual message in real time (message sent, delivered, displayed, button / URL clicked).

In our webinar “The new SMS 2.0: RCS for laboratory and practice management systems” (in German), we will show you how you can integrate RCS into your software to significantly improve the communication processes triggered and sustainably increase patient satisfaction.

We present use cases and practical examples that we know from our everyday work and discussions with our corporate customers. We also explain how a typical project works, as getting started with RCS doesn't have to be complicated and you can start small.