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Privacy Policy

The protection of your personal data has a high priority for the Telekom Deutschland GmbH. It is important for us to inform you about what personal data is collected, how they are used and what options you have in this regard.

  1. What data is collected, how is it used, and how long is it stored?

    • When using Magenta Business API Portal and the Magenta Business APIs hereinafter referred to as the digital service, the following account data are stored for user identification, processed, and deleted after an appropriate period following account deactivation:

    • When using the Magenta Business API Portal and the Magenta Business APIs, hereinafter referred to as the online service, the following account data are stored for user identification, processed, and deleted after an appropriate period following account deactivation:

    • Username (email address), address, and the company's VAT ID, first name and last name of the user, password, telephone numbers, and payment methods (bank details, credit cards, PayPal). For the account administrator, the users he/she has invited are stored.

    • Usage information of the portal and the API (Art. 6 Para. 1b GDPR, §25 Para. 2 No. 2 TTDSG). When you use our online service, our servers temporarily record the domain name or the IP address of your device as well as additional data such as the requested content or the response code. The logged data are used exclusively for data security purposes, especially to ward off attempts to attack our web server (Art. 6 Para. 1f GDPR). They are not used to create individual user profiles, nor are they passed on to third parties, and are deleted after a reasonable period. The statistical analysis of anonymized data sets is reserved.

    • Information that we automatically collect when you visit our websites. We, our providers, and third parties such as our advertising and analysis providers collect information about your visits to our websites and your interactions with our ads or content, as well as information such as your IP address, your location, cookies, and other tracking technologies (e.g., web beacons, device identifiers, cross-device tracking). Further information can be found in our cookie and tracking notice below, which contains information on how you can control or deactivate these cookies and tracking technologies.

    • Information collected in connection with your use of services provided through our platform. We and our service providers may collect personal data and other information in connection with your use of communication services provided through our platform, including, but not limited to:

    • Information on the use of communication. This includes information about your communication transmitted via our platform, such as the timing and duration of use, source and destination identifiers to/from telephone numbers, completion status, location, IP address, and the extent of use.

    • Communication content. In order to send and receive messages through our platform, we must be able to process the content of the messages, calls, and other communication channels you use. This includes, for example, voicemails, messages, and call recordings recorded via our services.

    • Information when you contact our support. We collect information from you, including personal data such as contact information, documentations, screenshots, or other information that you or we believe may be helpful in resolving the issue. If you speak with our customer service or sales representative, your calls may be recorded and/or monitored for quality assurance, training, and research purposes.

    • Linking with other systems: The data on the use of the portal are collected and stored by Vonage B.V., Basisweg 10, 1043AP Amsterdam, Netherlands.

    • For the provision of services: We use your personal data and other information as necessary to fulfill our obligations in providing our services to our customers. This includes delivering your messages to the intended end user, processing transactions with you (e.g., billing), authenticating you when you log in to our platform, providing customer support, and operating and maintaining our services. We also need your data to communicate with you about the services, including registration confirmations, purchase confirmations, expiry or renewal reminders, responding to your requests, and sending notifications, updates, security alerts, administrative messages, and other communications necessary for the use of the services.

    • For carrying out core activities related to our services. To effectively offer you our services, we use your personal data and other information to engage in important supporting activities, such as:

    • Billing and collection, including maintaining records in case of a later billing dispute;

    • Preventing fraud, violations of our acceptable use policies, and unlawful activities;

    • Troubleshooting, quality control, and analyses; and

    • Monitoring the performance of our systems and platforms.

  2. What permissions are required for accesses to data and functions of the end device by the online service? 
    To use the online service on your end device, it must be able to access various functions and data of your end device. For this, it is necessary that you grant certain permissions (Art. 6 Para. 1a GDPR, §25 Para. 1 TTDSG). 
    The permissions are programmed differently by the various manufacturers. For example, individual permissions may be grouped into permission categories, and you may only agree to the entire permission category. 
    Please note that in the event of an objection to one or more permissions, you may not be able to use all functions of our online service.
    As far as you have granted permissions, the online service requires access to the internet via WLAN or mobile network to establish a connection from the end device to the server on which the portal is hosted.

  3. Is my usage behavior evaluated, e.g. for advertising or tracking?

    1. Basic digital service functionality
      These processing’s are always active and necessary for our digital service to function properly.

      1. Functional
        These processing’s are necessary for you to be able to navigate through the Digital Service and use essential functions. They enable basic functions, such as order processing in the online shop and access to secure areas of the digital service. In addition, they are used for the anonymous evaluation of user behavior, which we use to continuously develop our digital service for you. The legal basis for this processing is §25 (2) No. 2 TDDDG, Art. 6 (1b) GDPR or, in the case of third countries, Art. 44 et seq. GDPR.

         

      2. Processing purpose according to consent category

        Processing company with company address/data recipient

        Products used/short description of the service used

        Description of specific processing purpose

        Responsibilities

        Processed data

        Storage period

        Legal basis
        (Processing)

        Third country processing

        Legal basis
        (Third country processing)

        Basic website functionality 

        Tealium Inc.
        11095 Torreyana Road San Diego, CA 92121, United States of America

        Tag Management 

        Tealium is used to control whether a cookie, pixel or server-to-server communication is loaded based on the consent decision and which data may be processed by cookies, pixels or server-to-server. Data is transferred to third-party providers via the browser and/or directly via server connections. The provider Tealium itself has no access to the content of the cookies and pixels. The software is required to provide the service and to implement the privacy settings made and therefore cannot be deactivated.

        Telekom Deutschland GmbH is responsible for data protection. Tealium Inc. acts on behalf of Telekom Deutschland GmbH.

        Browser version, IP address, device properties, services used, products and articles viewed and clicked on, pages visited, time measurement, device operating system, number of visits, usage data, screen resolution, usage/click behavior, advertisements viewed

        3 months

        Art. 6 Abs. 1 f DSGVO, § 25 Abs. 2 Nr. 2 TDDDG

        EU adequacy decision and consent pursuant to Art. 49 GDPR Your online usage data is processed in the United States of America. The EU Commission has issued an adequacy decision for this country.

        EU adequacy decision or Standard Contractual Clauses (SCC) with TIA or consent pursuant to Art 49 GDPR)


         

    2. Deutsche Telekom AG analytics
      These processing’s help us improve our understanding of user behavior. We use cookies and analytics technologies to get a better understanding of how our digital service is used. They help us optimize our digital services. For example, we can determine how many people visit our website or a particular service. They are also useful for statistical evaluations that show us how people use our digital services. The analysis is based on pseudonymous information. The legal basis for this processing is §25 (1) TDDDG, Art. 6 (1) (a) GDPR or, in the case of third countries, Art. 49 (1) (a) GDPR.

       

    3. Processing purpose according to consent category

      Processing company with company address/data recipient

      Products used/short description of the service used

      Description of specific processing purpose

      Responsibilities

      Processed data

      Storage period

      Legal basis
      (Processing)

      Third country processing

      Legal basis
      (Third country processing)

      Deutsche Telekom AG analytics  

      Mapp Digital Germany GmbH 
      (Mapp Digital c/o Webtrekk GmbH Schönhauser Allee 148, 10435 Berlin)

      This is a web analysis and statistics service.

      With this service, we analyze and optimize the interaction with our customers on our digital service as well as marketing campaigns. Segmentation and targeting help us to provide relevant content at the right time. The data helps us to better understand user behavior and continuously improve our digital service.

      Telekom Deutschland GmbH is responsible for data protection. Mapp Digital Germany GmbH acts on behalf of Telekom Deutschland GmbH.

      Internet provider, anonymized IP address, browser information, date and time of visit, clicks, length of visit, device information, location information, referrer URL, user ID, order ID

      6 months

      This web service is used on the basis of § 25 para. 1 sentence 1 TTDSG. The subsequent processing of your data or data categories is carried out on the basis of Art. 6 para. 1 a) GDPR.

      -

      -

  4. Where can I find the information that is important to me?
    Additional information on data protection when using our products, in particular on the purposes of use, deletion periods, etc., can be found in the data protection information for the respective product under www.telekom.de/datenschutzhinweise, in the Telekom Shop or under www.telekom.com/datenschutz.

  5. What rights do I have?
    You have the right to:

    1. to request information on categories of data processed, processing purposes, possible recipients of the data, the planned storage period (Art. 15 GDPR);

    2. request the correction or completion of incorrect or incomplete data (Art. 16 GDPR); 

    3. to revoke a given consent at any time with effect for the future (Art. 7 para. 3 GDPR);

    4. to object at any time for the future to data processing that is to be carried out on the basis of a legitimate interest, for reasons arising from your particular situation (Art. 21 para. 1 GDPR), stating these reasons. You can object to data processing for direct marketing purposes at any time without stating these reasons (Art. 21 para. 2, 3 GDPR);

    5. in certain cases, request the deletion of data within the framework of Art. 17 GDPR  - in particular if the data is no longer required for the intended purpose or is processed unlawfully, or if you have withdrawn your consent in accordance with (c) above or have declared an objection in accordance with (d) above; 

    6. under certain conditions, to demand the restriction of data if deletion is not possible or the obligation to delete is disputed (Art. 18 GDPR);

    7. data portability, i.e. You can receive your data that you have provided to us in a commonly used machine-readable format, such as z.B. CSV, and, if necessary, transmit it to others (Art. 20 GDPR;)

    8. to complain to the competent supervisory authority about the data processing (for telecommunications contracts: Federal Commissioner for Data Protection and Freedom of Information; otherwise: State Commissioner for Data Protection and Freedom of Information North Rhine-Westphalia).

  6. To whom does Deutsche Telekom share my data?
    To processors, i.e. companies that we commission to process data within the scope provided for by law, Art. 28 GDPR (service providers, vicarious agents). In this case, Deutsche Telekom remains responsible for the protection of your data. In particular, we commission companies in the following areas: IT, sales, marketing, finance, consulting, customer service, human resources, logistics, printing.
    To cooperation partners who provide services for you on their own responsibility or in connection with your telecom contract. This is the case if you commission services from such partners with us or if you consent to the involvement of the partner or if we involve the partner on the basis of a legal permission.
    Due to legal obligation: In certain cases, we are required by law to transmit certain data to the requesting government entity. 

  7. Where will my data be processed?
    Your data will be processed in Germany and other European countries. 
    In all other respects, the following applies: If data processing takes place in third countries, this will take place insofar as you have expressly consented to this or if it is necessary for our provision of services to you or if it is provided for by law (Art. 49 GDPR).
    Your data will only be processed in third countries if certain measures are taken to ensure that an adequate level of data protection is in place (e.g. adequacy decision of the EU Commission or so-called suitable safeguards, Art. 44 et seq. GDPR, (see here).

  8. Who is responsible for data processing? Who is my contact person if I have questions about data protection at Deutsche Telekom?
    The data controller is the Telekom Deutschland GmbH, Landgrabenweg 151, 53327 Bonn. If you have any questions, you can contact our customer service or our data protection officer, Dr. Claus D. Ulmer, Friedrich-Ebert-Allee 140, 53113 Bonn, datenschutz@telekom.de.
     

Status of the Privacy Policy 3rd of January 2025