Click-to-call: Easily integrate one-click calling into your customers’ online shopping experience
Click-to-call allows users to initiate a voice conversation with your customer service agents simply by clicking a button. This can help resolve issues and answer questions with minimal interruption to the user’s journey. The easy way for businesses to add a click-to-call system is through an API like Deutsche Telekom’s Call API. It’s the fastest, easiest way to allow customers to connect with a company representative by phone while they’re browsing a website or in an app.
Adding click-to-call to your website with our API is quick, easy, and can be accomplished in a matter of minutes
Adding click-to-call to your website with our API is quick, easy, and can be accomplished in a matter of minutes
With just one click, the user initiates a voice call directly from their browser or app. A button, image, or text on the site or app lets the user enter a phone number and request an immediate call back.
While the call is being established, contextual information about the customer - such as their name, the page they’re currently visiting, and any other relevant information the API can access - is passed to the dedicated expert on the call. The customer doesn’t have to actually enter this information, as the service knows it automatically. This process allows users to receive highly personalized customer service, with the easy click of a button.
Use case benefits
Customer retention
By making it super easy for customers to speak to a dedicated agent, they are more likely to have a positive experience and continue using your app or website
Rapid response
Our Calls API passes vital session data to agents, allowing quicker response times to customer needs
Quick registration
Our simple 3-step process gets you working with our APIs in minutes
Simple and easy
Our simple and elegant APIs are designed to make integration easier than ever before.
Used products
Calls API
Calls API for making and controlling calls via the Deutsche Telekom Global Carrier Communications as a Service Platform (CPaaS). Use the best carrier network combined with a modern programmable API.
SMS API
SMS API for sending SMS via the Deutsche Telekom Global Carrier Communications as a Service Platform (CPaaS). Use the best carrier network combined with a modern programmable API.