Support
|
en| de

Conventional SMS and push notifications often no longer reach their target. Rich Communication Services (RCS) are an innovative solution that can change the way companies communicate. Together with our partner Vonage, we presented it in more detail in a webinar using specific use cases.

Compared to SMS, RCS offers enhanced possibilities for communication between companies and their customers. With this technology, messages can be enriched with images, videos and interactive elements so that they can not only be read, but also experienced.

The advantages of RCS include

  • Interactivity: integrated call-to-action buttons enable immediate customer reactions.
  • Rich media: Photos, videos and other media content are sent directly in the messages.
  • Stronger customer loyalty: Personalised and appealing communication ensures better customer loyalty.

240801_RCS_webinar.jpg

RCS has already been available to users of Android devices for some time as part of the Messages app. What is new, however, is that iPhone owners will also be able to be reached via the RCS channel from mid-September 2024, as RCS is integrated into the Messages app in the upcoming iOS 18. This means that 62 million users in Germany alone can be reached via RCS, which gives a whole new dimension to corresponding service offers and marketing campaigns.

We have recorded the webinar (GERMAN only) so that you can find out at any time how RCS can improve your customer communication.

Webinar presentation

Webinar recording

Cookies and similar technologies

We use cookies and similar technologies on our website to save, read out and process information on your device. In doing so, we enhance your experience, analyze site traffic, and show you content and ads that interest you. User profiles are created across websites and devices for this purpose. Our partners use these technologies as well.


By selecting “Only Required”, you only accept cookies that make our website function properly. “Accept All” means that you allow access to information on your device and the use of all cookies for analytics and marketing purposes by Telekom Deutschland GmbH and our partners. Your data might then be transferred to countries outside the European Union where we cannot ensure the same level of data protection as in the EU (see Art. 49 (1) a GDPR). Under “Settings”, you can specify everything in detail and change your consent at any time.


Find more information in the Privacy Policy and Partner List.