The benefits for customers and companies

The implementation of RCS offers numerous benefits for both energy suppliers and their customers:

• Interactive customer communication: RCS transforms simple messages into interactive experiences. Customers can not only read, but also act directly on the message - be it by concluding contracts, submitting meter readings or retrieving bills.
• Improved customer loyalty: Energy suppliers can better retain their customers through personalized messages and direct interactions. As all important information and actions are bundled into a single message, the entire process is considerably simplified.
• Time-efficient and convenient: customers can complete requests or actions in the shortest possible time without having to fill out complicated forms or wait for feedback. Everything happens in real time and in a user-friendly environment.
• Cost savings and greater efficiency: For energy suppliers, the digitalization of processes through RCS means a significant reduction in costs. Instead of sending paper documents or processing call center inquiries, many processes can be automated and optimized directly via RCS.

With the introduction of RCS, energy suppliers can modernize their customer communication, increase efficiency and at the same time sustainably improve the customer experience. This innovative technology enables flexible, customer-oriented interaction that goes far beyond traditional forms of communication.